In Hospital Environments Where Patients Have No Control
TouchPoint Dining Empowers Patients to Make Their Own Meal Choices
Self-ordering gives patients the opportunity to participate in their own care with the power to decide when they want to eat and what they want to eat, reducing the amount of calls in the call center and eliminating the need to have to wait on the phone for staff to take their orders.
TV/monitor/tablet, increasing the patient’s knowledge of nutritional values and educating them to learn how to manage their diet more effectively upon discharge.
BOOST YOUR PATIENT SATISFACTION SCORE!
Enhancing the in-room patient dining experience by giving patients control of their meal ordering can positively affect patient satisfaction scores.
Get the FAQS
In the focus group discussions, participants generally had stronger opinions about the ordering, availability and delivery of their meals than the characteristics of the food itself.
-Press Ganey
We have been able to
realize some real time savings, the number
of calls that the call centers has to address have been lower because we have on a given day
30-40% of the patients using Oneview [a meal ordering system] [in conjunction with TouchPoint Dining] to place their meal orders.
-Ami Bhow, RD
UCSF Medical Center at Mission Bay
Our satisfaction with meal services has doubled, at one of our hospitals it went from 35 to 90 percentile satisfaction score, and that’s Press Ganey.
-Scottsdale Healthcare, AZ
Automation can significantly impact labor and resources as
patients take charge of their meal ordering.
Menu Paper and Printing are Eliminated
One of our customers felt the impact of our solution by estimating about $50,000 saved in printed menus that they weren’t distributing any longer.
Delivering Food That Patients Want to Eat Minimizes Food Waste
One of our customers reduced food waste by sending the patients only the food they want and fewer late trays resulted in reduced food costs.
Staff Visits and Calls to the
Call Center are Decreased
"A typical dining call center model requires one operator for every 50-75 meals served, depending upon menu complexity. Our staffing is 1.2 FTE’s less than the typical dining call center model. At full implementation of 30% participation, call center staffing savings will be 2.5 FTE’s less than the typical model."
-ScottsdaleHealthcare
Q
A
Yes, you can set limits in the publishing groups or ordering groups.
Q
A
Yes, you can have the nutrients display as they are being selected, along with the total nutritional values of all items selected, which is a great educational tool.
Q
A
The patient’s specific menu that has been customized to accommodate their diet restrictions passes through the TouchPoint Dining Gateway to the meal ordering system and displays for the patient to make their selection.
Q
A
It does not correct for meal patterns, but you can set limits to certain categories and staff can advise patients how to review their total carbohydrates and go back to the menu to make changes, teaching the patient how to make healthy choices. Human eye is still needed to verify the menu is appropriate for the patient’s restrictions before it is sent to kitchen.
Q
A
Yes, it’s helpful to hear first-hand from a customer using the system, contact your ARM representative and we can put you in touch with a customer currently using the system.
EMPOWER • EDUCATE • ELIMINATE
The patient’s meal will be locked until the patient makes their selections and once they submit their order, the patient’s meal will unlock, but the whole patient record will not be locked.
A
Q
A
The following is a list of many companies that we currently work with, the list is growing
and we can reach out to those companies not listed:
GetWell, TeleHealth, TVR, Cerner, Cisco, Oneview, Allen Technologies, Aceso, eVideon, Hospitality Network, i3, Epic
Q
A
The patient’s meal will be locked until the patient makes their selections and once they submit their order, the patient’s meal will unlock, but the whole patient record will not be locked.
For more information, contact us at info.computrition.com or
call 1-800-222-4488