In Hospital Environments Where Patients Have No Control 

TouchPoint Dining Empowers Patients to Make Their Own Meal Choices

Shifting to a patient-centric dining experience through an integrated meal ordering system gives patients the flexibility to control their own meal selections and reminds them of the comfort and freedom of being home despite their unfamiliar surroundings.
 

Self-ordering gives patients the opportunity to participate in their own care with the power to decide when they want to eat and what they want to eat, reducing the amount of calls in the call center and eliminating the need to have to wait on the phone for staff to take their orders.

How it Works 
Patient appropriate menus are viewable on the TV/monitor/tablet along with other pertinent data, such as food item description and nutrition information, that is transferred from Hospitality Suite’s Nutrition Care Management (NCM) system by way of the TouchPoint Dining Gateway into the meal ordering system.
 
As patients make their meal selections, they can view the nutritional information on the 
TV/monitor/tablet, increasing the patient’s knowledge of nutritional values and educating them to learn how to manage their diet more effectively upon discharge.
What's in it for 
Your Facility?

 

BOOST YOUR PATIENT SATISFACTION SCORE! 

Enhancing the in-room patient dining experience by giving patients control of their meal ordering can positively affect patient satisfaction scores.

 

Scottsdale's Press Ganey 
Scores FLOURISHED with 
the Help of TouchPoint Dining!

 

After implementing Room Service and TouchPoint Dining, Scottsdale Healthcare’s Press Ganey Meal Satisfaction scores dramatically increased!
 

 

The IMPACT  
Interoperability in Action!
Check out this video as our customer, UCSF Medical Center, 
shares an up-close look at self-service ordering using 
TouchPoint Dining through their meal ordering system.

Get the FAQS

For more information on TouchPoint Dining, 
contact ARM! 

In the focus group discussions, participants generally had stronger opinions about the ordering, availability and delivery of their meals than the characteristics of the food itself.

-Press Ganey

We have been able to 
realize some real time savings, the number 
of calls that the call centers has to address have been lower because we have on a given day 
30-40% of the patients using Oneview [a meal ordering system] [in conjunction with TouchPoint Dining] to place their meal orders.


-Ami Bhow, RD 
UCSF Medical Center at Mission Bay

 Our satisfaction with meal services has doubled, at one of our hospitals it went from 35 to 90 percentile satisfaction score, and that’s Press Ganey.


-Scottsdale Healthcare, AZ

CLICK HERE TO LEARN MORE ABOUT SCOTTSDALE HEALTHCARE'S JOURNEY
Engage Patients with
Education

Automation can significantly impact labor and resources as 
patients take charge of their meal ordering.

Menu Paper and Printing are Eliminated

One of our customers felt the impact of our solution by estimating about $50,000 saved in printed menus that they weren’t distributing any longer.


Delivering Food That Patients Want to Eat Minimizes Food Waste

One of our customers reduced food waste by sending the patients only the food they want and fewer late trays resulted in reduced food costs.

Staff Visits and Calls to the 
Call Center are Decreased

"A typical dining call center model requires one operator for every 50-75 meals served, depending upon menu complexity. Our staffing is 1.2 FTE’s less than the typical dining call center model. At full implementation of 30% participation, call center staffing savings will be 2.5 FTE’s less than the typical model."
                                             -ScottsdaleHealthcare

Can you limit the quantity of an item a patient selects?
 

Q

A

Yes, you can set limits in the publishing groups or ordering groups.

Can you see the total carbohydrates and nutrients as they are selecting items?
 

Q

A

Yes, you can have the nutrients display as they are being selected, along with the total nutritional values of all items selected, which is a great educational tool.

What menu will the patient have access to?
 

Q

A

The patient’s specific menu that has been customized to accommodate their diet restrictions passes through the TouchPoint Dining Gateway to the meal ordering system and displays for the patient to make their selection.  

Q

Does the system prohibit the patient from ordering more than the number of allotted carbohydrates per meal?
 

A

It does not correct for meal patterns, but you can set limits to certain categories and staff can advise patients how to review their total carbohydrates and go back to the menu to make changes, teaching the patient how to make healthy choices. Human eye is still needed to verify the menu is appropriate for the patient’s restrictions before it is sent to kitchen.

REQUEST A DEMO

Q

Do you have a reference from a customer already using TouchPoint Dining we can contact? 
 

A

Yes, it’s helpful to hear first-hand from a customer using the system, contact your ARM representative and we can put you in touch with a customer currently using the system.

EMPOWER   •   EDUCATE   •   ELIMINATE

The patient’s meal will be locked until the patient makes their selections and once they submit their order, the patient’s meal will unlock, but the whole patient record will not be locked. 

A

What meal ordering systems are compatible with Computrition's TouchPoint Dining system?
 

Q

A

The following is a list of many companies that we currently work with, the list is growing  
and we can reach out to those companies not listed:  
GetWell, TeleHealth, TVR, Cerner, Cisco, Oneview, Allen Technologies, Aceso, eVideon, Hospitality Network, i3, Epic

When a patient is making menu selections, does it lock the patient's record?
 

Q

A

The patient’s meal will be locked until the patient makes their selections and once they submit their order, the patient’s meal will unlock, but the whole patient record will not be locked.